Refund and Return Policy
At Streetzz, we take pride in the quality of our custom Products. Please review our Refund and Return Policy below:
1. Returns
a. Non-Customized Products: If you receive a non-customized Product and wish to return it for any reason, please contact us within 30 days of receiving the Product to request a return authorization. Non-customized Products must be returned in their original condition and packaging. Once we receive the returned Product, we will issue a refund to the original payment method used for the purchase.
b. Customized Products: All custom Products are meticulously inspected, and photos and videos are taken to ensure quality before shipping. Due to the personalized nature of custom-printed Products, we are unable to accept returns or exchanges unless they are defective or damaged upon receipt. If you receive a custom Product that is defective or damaged, please contact us within 1 day of receiving the Product to request a return or exchange. Requests made after 2 days will not be eligible for return or exchange.
2. Refunds
a. Non-Customized Products: Refunds for non-customized Products will be issued upon receiving the returned Product in its original condition and packaging. Refunds will be processed within a reasonable timeframe to the original payment method used for the purchase.
b. Customized Products: Refunds for custom Products will only be issued in the case of defects or damage upon receipt. If you believe your custom Product is defective or damaged, please contact us immediately with details and photographic evidence. Refunds will be processed within a reasonable timeframe to the original payment method used for the purchase.
3. Process
To initiate a return or refund, please contact our Customer Support team at [Contact Information] with your order details and reason for the return. Our team will guide you through the process and provide further instructions for returning the Product if applicable.
4. Shipping Costs
Streetzz will cover all shipping costs associated with returning Products, including both non-customized and custom Products, that are defective or damaged upon receipt.
5. Exclusions
This Refund and Return Policy does not apply to Products that have been misused, abused, or damaged due to improper handling or storage by the customer.
6. Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact us at [Contact Information]. We are here to assist you and ensure that you have a positive experience with Streetzz.
By purchasing Products from Streetzz, you acknowledge that you have read, understood, and agree to be bound by this Refund and Return Policy.